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Support

Open your ticket, get the reference number by e-mail and follow every update through to the solution — with the team that knows the platform inside out.

Monday to Friday, 9 a.m. to 6 p.m. (Brasília time) · outage tickets take priority

The official support channel of Observatório de Gestão. When you submit the form you receive a reference number by e-mail — confirm your address through the link you receive so you can follow the progress. The ticket is opened in our system and every update sends you an e-mail.

Before you open a ticket

Check the frequently asked questions
Browse the manuals and tutorials
Have at hand: organisation and CNPJ (Brazilian tax ID), the module affected and, if possible, a screenshot

Support hours

Monday to Friday, 9 a.m. to 6 p.m. (Brasília time). Urgent tickets (outages) take priority.

Already have a reference number? Check its progress